How are our mixed metal tags created?
Firstly the discs and design shapes are cut from Nickel Silver, Copper and Brass sheet. The name and contact number are then hand stamped on the front and back which ensures that no two tags will ever be the same. The shapes are then individually layered and soldered together and then polished.
When can I expect my tag order?
Please allow up to 5 working days. Please note each tag is individually handcrafted so it takes time. With standard delivery it should take another 3 working days.
Why is the Copper on my tag changing colour?
Your tag is coated with a special protective coating to prolong the oxidisation process, however will still develop a dark patina over time which is a normal characteristic of natural metals. You can brighten up the tag again by applying tomato sauce, leave it for approximately 20 seconds and then wipe clean. To re-ink the name and number, simply go over with a sharpie and then clean with a cloth and rubbing alcohol.
When can I expect my Pet Remembrance Creation?
Please allow up 5 - 10 working days for the clay creations and up to 2 weeks for the memorial stones. With standard delivery it should take another 3 working days.
Please get in touch directly if you have an urgent request.
My order has arrived however something isn't right...
Please send through an email as soon as you receive your order and we will be in contact to discuss.
As each item is custom made to order, we are unable to accept returns or cancellations. However, if for any reason you are not 100% satisfied with your order, please contact us to discuss.